Get help
Email support@wizlarkgames.com. Include your device model, operating-system version, Color Crane version/build, what happened, steps to reproduce it, and a screenshot when safe.
Never send payment-card information, Apple or Google passwords, recovery codes, or identity documents.
Spark Packs and refunds
Android purchases use Google Play Billing. On iPhone and iPad, purchases in supported releases use Apple's App Store. Keep an internet connection and use the original account for the store on your platform. If products are unavailable, check your connection and reopen the in-game shop.
Spark is a consumable balance stored locally after delivery. Consumed or locally deleted Spark cannot be restored. If you were charged but Spark was not delivered, do not delete your game data. Reopen the game while online, then contact support with the store order or transaction reference if the problem continues—never send full payment credentials.
Request help or a refund from Google Play. For App Store purchases, request purchase or refund help through Apple using the original purchasing account.
Ads and No Ads Pack
Ad-enabled releases include interstitial ads and optional rewarded ads. Older ad-free releases do not gain these features until updated. Include your platform and build number when reporting an advertising issue.
In supported builds, the optional No Ads Pack removes forced interstitial ads. Voluntary rewarded ads remain available. The pack includes a one-time bonus of 10 Hints and 10 Undos.
To recover an existing No Ads purchase, use the original store account and the game's Restore Purchases option where available. Restoring ownership restores the non-consumable entitlement; it does not repeatedly grant the bonus or restore local progress, spent items, or consumable Spark. Purchases are not transferred between Google Play and Apple's App Store.
If a rewarded ad does not provide the expected reward, keep your game data and contact support with your build number, approximate time, and what happened. Do not purchase the pack again to troubleshoot a restoration problem.
Privacy and optional analytics
In builds with optional game analytics, collection starts disabled and can be controlled in Settings & Privacy. This control is separate from advertising privacy choices. See our Privacy Policy for platform-specific details.
Local profile and progress
- Your generated player name, installation UUID, avatar, and progress are local to the device.
- Renaming is free; there is no Color Crane account or cloud save at launch.
- An app update should retain local data.
- Deleting and reinstalling normally creates a new identity and loses local progress and unspent Spark.
Delete local data
Use Settings & Privacy > Delete All Local Data to remove Color Crane-owned local profile and gameplay data. Store transaction records remain controlled by Google Play or Apple's App Store. For privacy questions about correspondence you have sent us, email privacy@wizlarkgames.com.